SHIPPING & HANDLING
NATIONAL
FOR ALL AUSTRALIAN ORDERS, CUSTOMERS ARE ARE ABLE TO OPT FOR STANDARD, EXPRESS OR SAME DAY DELIVERY.
STANDARD $8.50 AUD
Delivery between 3-7 business days
EXPRESS $12.00 AUD
Delivery between 1-2 business days
FREE EXPRESS SHIPPING ON ORDERS OVER $250 AUD.
Delivery between 1-2 business days
SAME DAY $25.00 AUD
Delivery within 3-6 hours from purchase. This option is available for customers within the Sydney metro area only. Orders must be placed prior to 1:00pm Monday-Friday. All orders placed after 1:00pm will be sent the following business day. If you are unsure if you are based within Sydney metro, please email our customer service team.
TO NOTE
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All standard and express orders placed prior to 1:00pm AEST on a business day will be dispatched same day.
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Once your order has been dispatched, an email will be sent to you that will allow you to track each step of your delivery.
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All of our parcels require a signature on delivery. If no one is home to sign for your delivery, a card will be left that will allow collection at your local post office.
INTERNATIONAL
ALL INTERNATIONAL ORDERS ARE SHIPPED VIA DHL EXPRESS.
FREE EXPRESS SHIPPING ON ORDERS OVER $500 AUD
NEW ZEALAND $20 AUD
Delivery within 2-3 business days
ASIA $30 AUD
Delivery within 2-4 business days
USA $35 AUD
Delivery within 2-5 business days
EUROPE $35 AUD
Delivery between 3-5 business days
REST OF WORLD $60 AUD
Delivery between 3-7 business days
TO NOTE
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All orders are dispatched from our warehouse located in Sydney, Australia.
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Shipping to the following locations is unavailable due to postal restrictions; Algeria, Brazil, Israel, Iran, Pakistan, Papa New Guinea, Serbia, Taiwan, Thailand, Tonga, Vietnam, Syria and Russia.
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POSSE processes all orders in AUD. While the content of your cart is currently displayed in USD, you will checkout using AUD at the most current exchange rate.
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All of our parcels require a signature on delivery. If no one is home to sign for your delivery, your package will be taken to the nearest sort facility and you will be able to re-schedule a new delivery date with DHL.
INTERNATIONAL TAXES & DUTIES
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Please be aware that if you are purchasing online from outside of Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
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MOODi is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
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MOODi are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
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We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
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For further information, we recommend contacting your local customs office.
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When returning your goods back to us, if your total order value exceeds $1,000 AUD, duties & taxes will be charged for your package to be released. This fee will then be deducted from your order and a refund will be processed for the remaining amount.